Privacy Policy

1. Who is responsible for your data

The data controller for personal data collected through this website is Cherry Communities, as the operator of Cherry of Whisper Valley. For any privacy-related requests or questions regarding your rights, please contact us at hello@cherrycommunities.com.

2. Information we collect

We may collect and process the following categories of personal data, depending on how you interact with us:

• Identity and contact details: name, email address, phone number, and address (when you voluntarily provide them).
• Communication data: the content of messages, inquiries, questions, or comments you send via forms or email.
• Marketing data: your preferences for newsletter subscriptions, updates, or promotional communications.
• Technical data: IP address, browser type, operating system, pages visited, visit duration, and similar data collected through cookies or similar technologies.
• Usage data: information about how you interact with our website, including clicks, referral sources, and site performance.

3. How we collect information

Personal data may be collected when you complete contact forms, email us, subscribe to our newsletter, call us, visit our website, or interact with our content and links. Certain technical data is collected automatically when you use our website.

4. Purposes and legal bases for processing

We process your personal data only where we have a valid legal basis, including:

• Responding to your requests and communicating with you, based on steps prior to a contract or your legitimate interest.
• Sending updates, notifications, or marketing materials where you have given consent or where we have a legitimate interest and you have the right to object.
• Improving our website, analysing performance, and ensuring technical operation, based on our legitimate interest.
• Complying with legal, regulatory, or tax obligations that apply to us.
• Protecting our legal rights and preventing fraud or misuse of our services.

5. Cookies and similar technologies

Our website may use cookies and similar technologies to remember your preferences, analyse traffic, and improve user experience. Cookies are small text files stored on your device. You can manage or delete cookies through your browser settings; however, some website features may not function properly if you disable them.

6. Sharing data with third parties

We do not sell your personal data. Information may be shared only in the following circumstances:

• With trusted service providers who assist with website operation, marketing, analytics, hosting, or communications (who process data only on our instructions).
• With professional advisers such as legal, accounting, or technical consultants where necessary.
• Where required by law, court order, or competent authorities.
• In connection with a restructuring, merger, or sale of our business, subject to appropriate confidentiality safeguards.

7. International data transfers

Your data may be processed or stored in Kosovo, the European Union, or other countries where our service providers operate. Where data is transferred outside your jurisdiction, we implement appropriate safeguards to ensure an adequate level of protection in accordance with applicable law.

8. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, to comply with legal obligations, resolve disputes, or enforce our agreements. Retention periods depend on the type of data and processing purpose; for example, communication records may be kept for several years, while analytics data may be retained for shorter periods.

9. Your rights

Depending on applicable law, you may have the following rights regarding your personal data:

• The right to access the data we hold about you.
• The right to rectify inaccurate or incomplete data.
• The right to erasure of data, where applicable.
• The right to restrict processing in certain circumstances.
• The right to object to processing based on legitimate interest.
• The right to withdraw consent where processing is based on consent.
• The right to data portability, where applicable.

10. Data security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include access controls, secure storage practices, and limiting access to authorised personnel only. However, no method of transmission or storage over the internet is completely secure.

11. Children's privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have collected data from a child without appropriate consent, please contact us so we can delete it.

12. Links to other websites

Our website may contain links to third-party websites, including social platforms or partner sites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any site you visit.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will be published on this page with the update date. We encourage you to review this policy regularly.

14. Contact us

For any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us at hello@cherrycommunities.com. We will endeavour to respond within a reasonable timeframe.